"The staff are true professionals and very attentive to the needs of their customers.
They're great at helping select spectacles at affordable prices that suit and I know
they get pleasure from seeing customers really satisfied with the service and products.
I have been a customer of The i-Site since it opened (before that I would pay over the
odds in Central London for similar brands) and I would highly recommend you pay
them a visit before committing to your next pair."
Paul D, London W6
I can't recommend I-site highly enough! The optometrist, Poonam was very friendly and
explained every step of the eye test to me which made me relaxed because I was nervous
about having the eye test initially. She was very thorough with the eye test and I really
appreciated the fact that she explained the technical stuff to me. Nigel was extremely
helpful in helping me choose frames. He and the optical assistant helped me with my final
choice (which I hope I get compliments for so I can advertise where I got them from!)
and I got my new glasses in under half an hour and at a decent price. I was made to feel
at ease by their friendliness and approachabilty. It was worth travelling the 1 hour 15 minute
journey from where I live! :)
Adeola A, London, SE3
Thanking you so much for looking after my eyes and specs so well and efficiently.
You're the best!
Libby B, London W4
Having had a brilliant experience at your Hammersmith boutique I wanted to say
a heartfelt 'thank you'. Not only are my new glasses a vast improvement on the old ones
(from a High St chain), but they were also about 40% cheaper - even though I bought
the old ones over 3 years ago! The entire experience at The I-Site was great. It felt as
though I was among friends rather than just another customer. I will be recommending
you to everyone I know.
Steve T, London SW15
I stumbled across The i-Site by accident whilst killing time before a dental appointment
and falling in love with a pair of Booth & Bruce frames in the window. Since this happy
discovery I have had incredibly friendly and professional service from Nigel and his
excellent team and swopped my bland old specs for some fabulously fashionable
eyewear! I can't fault The i-Site and definitely shan't be taking my eyes anywhere else
in the future!
Andrew A, London, E2
"I wanted to write to you in person to thank you for the incredibly quick service when
I ordered a second pair of glasses from you. Thanks also for helping me out by
bringing frames to me to choose when I found it difficult to leave the office. The price
was fantastic too. You can’t beat The i-Site!”
"Truly fantastic service coupled with a great range of eyewear. The store layout is cool,
easy to navigate and offers great accessories as well! I'll be back!"
"Fantastic service and really unique as they treat each customer as an actual person!
One of the best services I experienced in years and their range is terrific."
"A genuine professional service, ideal guidance and advice from people in the know.
Forget the large corporate companies and go local.
" Two-for-one deals are only worthwhile if you can find two that you'd actually like to buy,
so I find going to the high-street multiples humdrum and disappointing. I can guarantee
you'll struggle to find anything of interest in those stores. Fortunately this optician is different.
It's chock full of interesting specs. They have a great range of styles and prices.
The assistance is really helpful and not rushed. You really need to check them out.
I got great glasses and sunglasses that, for the first time, I actually enjoy wearing!"
" A* choice, A* value and above all A* service. What a fantastic asset for the borough -
come on everyone - it's just wrong to go anywhere else when The i-site is so much better."
“ The service offered by you was the best I’ve ever received from an Optician. I will certainly
recommend you to anyone who wants great glasses and lenses to ensure they see the world
"After looking for glasses for over a month and shuddering at the prices I found that
The i-Site had a fantastic range that suited my budget. The assistance I got in choosing
was helpful and polite. Next time I’ll save myself a month and head straight for The i-Site!"
"My recent visit to The i-Site showed off a very well designed and stylish shop with an
excellent and huge range of Spex! Having one of my teens along it was noted as being
a cool place to be. The service received was personal, efficient, calm and friendly.
I have already recommended you to my friends and family and will continue to do so."
I would like to say that I was very impressed with both the professionalism
and level of personal service I received from your team. They spent quality
time with me and I felt a very valuable customer - thank you very much -
I will be recommending you. I would also like to say that the wide selection
of frames was fantastic. There's a lot of choice to suit most tastes, more so
than High Street retailers and at a very competetive price. See you again!
The service from the very beginning was great. Good communication about the
appointment, a friendly atmosphere when I arrived and a very thorough eye test.
The result was that I don't need new glasses yet, so I was gently asked if I can
be contacted within a year to repeat the test. No pushy selling and this is what I like!
I just wanted to comment on the excellent service I received from the staff at The I-Site
from the speedy and efficient repair of my glasses to supplying contact lenses.
Poonam was particularly helpful and patient in helping me with my first attempt
at using contact lenses. I am glad to say that I have now mastered the insertion
and extraction technique. I will not hestitate to recommend you to others. "
The I Site is not like your normal optician. Instead, I found the team knowledgeable,
friendly, offering great advice and providing a very personal service. They have a
fantastic selection of glasses from some smaller boutique designers and if something
doesn't look good on you, they tell you....nicely! If you're after something a bit different
that you won't see everyone wearing, I definitely recommend The I Site.
Sean, West London W6
A wonderful find, this super boutique with amazing choice of specs. Was so impressed
with how thorough my eye test was and such an informative and helpful team – excellent
Caroline C , London W6
I recently had an eye test at the I-site and then Nigel, the owner, personally helped me
with some great looking and great value reading glasses. Can't recommend these guys
enough and fantastic after sales care too.
Just a short walk down King Street but a world away in quality and value the i-site offer
excellent service and mega cool frames. I love it.
Just to say a huge thank you to you all – I absolutely love my spex - they feel just great.
I shall recommend you to all my pals!
What a great experience I had when I attended The i-Site for an eye test some
months ago. The shop is very stylish and welcoming as are the staff. Fortunately
for me the results of my test were that I did not need glasses. Had I needed them
I would have had no problem in finding a suitable frame since there are a good
“stylish” variety to choose from. I have recommended “ The i-Site” to both
colleagues and friends and hope that they will visit soon. Thank you again for a
I just wanted to say thanks for helping me choose my new glasses. I hadn’t intended
buying any that day. I stumbled across the shop when I was walking past and
it looked so interesting that I decided to pop in for a browse. What a fantastic shop
you have and such a great choice of glasses. Thanks for making me feel so welcome
and being so helpful. I will definitely be back, maybe with a few with friends next time!
A cool and sexy opticians that I’m pleased to have visited. Nigel and the team
give a proper, top class service, for a fair price – Fabulous!
Great to visit your shop and great advice regarding my lenses on my bespoke
handmade specs. I was very impressed with vast array of choice of frames and
sunglasses , something you rarely find in the high street.
I visited The I-Site recently as I had received glowing references about Nigel,
the owner, and the eyewear on offer. The shop is unlike anything you've seen before
it has a very strong boutique classy feel and the interior design is very fresh and
pleasing to the eye. I was immediately drawn to a shelf containing a particular range
of sunglasses which I imagined would be very expensive only to be told by Nigel
that they were in fact one of his lower cost ranges. I was impressed! The range of
eyewear is unlike anything I had seen before - wearable, affordable and most i
mportantly a lot of them suited me. I was very tempted to buy 4 pairs but had to
be restrained. I will certainly be going back and have since spoken to various friends
and clients who live nearby and suggested they also go and check the I-Site out.
I just wanted to thank you and the team for turning a dreaded occurrence into a
really brilliant experience. From the excellent eye test, to the help you gave me
in picking the right frames I constantly felt that you and your team had my happiness
in mind. I’m sure that if I were in one of the chain opticians they would have
persuaded me to take the most expensive frames with no regard for what suited me,
but you were brilliant and I am ecstatic with my specs. I can’t recommend you
highly enough and have already been urging anyone who needs to get their eyes
tested or wants some new frames to visit your supreme shop.
What is great about I-Site is that whilst they have fantastic eyewear and excellent
technical resources. They do not lose sight of the importance of their role as opticians.
I had excellent service at my eye-test and fortunately for me there was little change
needed to my current prescription nor were any other health issues raised that
I had been concerned about (I am cusp diabetic). It was agreed that I could
continue with my current glasses and we would review the situation after my next test,
which I have already booked. How many 'lesser' organisations would have been
pressing for the sale of their products against the best interests of the clients?
It had to have been the most pleasurable experience I had in days!! It felt like
stepping into my own home, where you know you feel totally comfortable!
I didn't even notice the time fly as I was seduced by the music playing in the
background, and the wonderfully well made cups of tea from Nigel himself!
(although, make sure you eat the biscuits quickly, as he will be sure to help you
get through them.) Anyway, back to the glasses experience. I am now a proud
owner of the best glasses i have ever had, and I am finding excuses to wear them,
just so that I can relive the experience again :) The staff are amazing, too!!
They are competent, thorough and very friendly. I would heavily recommend that
from now on, use i-site as your opticians, and go in and see for yourself!!!
I thought this would be more expensive than high street opticians, but this has
turned out to be a real find. Lovely, interesting selection of frames; very
competitive rates for tests, lenses and frames; helpful friendly staff and a
beautifully designed shop. Will definitely be using this as my regular opticians.
I went in to get my specs adjusted and a new case and to have a chat with
Nigel, the owner. Wound up having a cuppa tea, a nice chat about business,
and walked out with a fabbo pair of new glasses at a great price. That was
yesterday. He rang me today to say the specs are ready for collection! Fast
or what?! And always with a smile! :-)
I wouldn't buy my glasses anyplace else now!
This is a fabulous and funky shop with fabulous service. It has a great range
of unusual, interesting and attractive eyewear as well as jewellery (necklaces
and bracelets) so you can coordiante a whole look. The staff are so
welcoming and extremely helpful, giving frank and honest feedback as you try
on the glasses and going out of their way to find alternatives that will suit you.
The eye testing was free when I went and was done very professionally and
without rush. The whole place has a lovely ambiance - I will certainly use them
again and wouldn't hesitate to recommend to others.
Great place inside..was a nice surprise to the area .....great glasses in there
too real funky ones....had a ball trying them on ..and the staff are nice ..had a
giggle with them :-)
I walked into the shop looking to buy a bracelet and wallah i was entranced
and purchased 2 wonderful and amazing specs. And not only that; when I
came back to pick them up I found the most fabulous pair of sunglasses. I
love the personalised service, the style and the advice.
I have recommended I-Site to many spectacled friends.
Fab fab fab!
What a great shop for eye wear, fantastic service and some really unique
spectacles at a very reasonable price. The service was remarkable, would
highly recomend checking it out for a pair of glasses.
"Thank you so much, what a great personal
service you gave me, i love the new shape frames you helped me pick out.
Alex, West London
"Thanks for providing such a great service. What a great shop and brilliant
products. I'll be back to see you soon"
"Beautiful shop and quality service."
Anita, Montreux, Switzerland
"I just wanted to say thanks for repairing my favorite RayBan Clubmaster
sunglasses. I thought I'd lost them for good. I am delighted with the new lenses
you fitted and thanks for polishing them up so well. They look like new! I'm a
very happy customer and will definately be back."
Maggie, London, W2